Deposits & Balances
For all programs, a deposit of 1/3 the cost of that program is required to confirm your reservation. The balance of the cost for a program is due 30 days prior to the start of that program. If we do not receive the balance due on time, we reserve the right to treat your reservation as if you cancelled.
Cancellations, Credits & Refunds (Please Read Carefully)
In the unlikely event that we determine we are unable to complete a program due to inclement weather or other circumstances beyond our control, you will receive a pro-rated credit or refund (your choice) based upon the portion of the program we could not complete.
Transfers: Any changes to your confirmed program must be completed at least 45 days before the start of that program and are subject to our availability. A transfer fee of $15 per person will apply. All other transfers and changes will be treated as cancellations.
If you cancel, in all cases there will be a fee. The amount of that fee is determined as follows:
• If you cancel and we receive notice at least 30 days prior to the start of the program, you will receive a credit or refund (your choice) of any payments you have made for that program, less the deposit.
• If you cancel and we receive notice at least 72 hours, but less than 30 days, prior to the start of the program there will be no refund. We will, however, credit any payments you have made for that program, less the deposit, toward another program. This credit will remain valid for a period of one year from the date you cancel.
• If you cancel less than 72 hours prior to the start of a program you will forfeit the entire cost of that program there will be no refunds or credits of any kind.
• If you cancel after the start of a program, or choose not to complete a program, there will be no refunds or credits of any kind.
If you register in a Scheduled Course:
If we do not fill a course, or another participant cancels, the cost of your course will remain unchanged.
If you register through Private Instruction or Guiding:
Costs for Private Instruction and Guiding are always based upon the number of participants you actually provide per guide. Therefore, if the number of people attending your program is different from your confirmed reservation, the cost will be adjusted accordingly. If a balance remains after this adjustment, it will be credited to your account for a period of one year. If a balance is due as a result of this adjustment, it will be payable at the start of your program. No additional fees will apply.
Trip Cancellation Insurance
We do not make exceptions to our Cancellations, Credits And Refunds Policy. Therefore, we suggest you consider trip cancellation insurance in case you are forced to cancel unexpectedly. This inexpensive insurance is readily available from your travel agent or on the web.